Why Finance's New Favorite Metric Is Customer SatisfactionOnce focused solely on developing profitable products, financial companies have changed their approach. The vice president of Forbes Insights explains how the new priority of customer experience will affect the financial services industry, and which companies are best poised to benefit.

Once focused solely on developing profitable products, financial companies have changed their approach. The vice president of Forbes Insights explains how the new priority of customer experience will affect the financial services industry, and which companies are best poised to benefit.http://feeds.foxbusiness.com/~r/foxbusiness/latest/~3/Lh-TYIUAb5E/why-finances-new-favorite-metric-is-customer-satisfaction